LEGAL AGREEMENT – Customer agrees to the following terms:
. Warranty Paradigm IT Network offers the following warranty periods:
30-day warranty for labor
. All work is covered by a labor only 30-day warranty. If the same problem re-occurs within 30 days of the original repair (stated on the invoice), Paradigm IT Network will only charge for any additional parts that may be required. Excludes faults caused by software, virus and end user errors
. 1 year return-to-base manufacturer’s warranty on new hardware All hardware, software and/or equipment sold may be a third-party product or service. Any repair work carried out may be protected by the original manufacturer warranty.
. 3-month return-to-base warranty on second-hand hardware
. Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognized by the component manufacturer. In the event that the Warranty parts are not available the client will be informed of the delay and the revised expected repair time. Warranty repairs are carried out under the terms of the manufacturer warranty conditions. Warranty parts are supplied by the equipment manufacturer. If a warranty repair is found to be outside of the warranty terms, it will be deemed as a "Non-Warranty Repair" and charges will be applicable
. Subscription-based Services
. All Subscription Services must be purchased for a period of at least 3 months after which said service may be canceled at any time with a 30-Day Notice. All Subscription Service are as-is services and no refunds will be given if service is canceled or terminated unless otherwise determined by Paradigm IT Network.
. Paradigm IT Network guarantees the privacy and security of our clients' personal information. We do not give out or sell our clients' personal information unless so compelled by a court order. We enforce a strict Website Encryption Policy to protect our data and that of our clients.
. Whilst every effort is made to repair within a few days, it is subject to parts availability. All parts used on Non-Warranty repairs are manufacturer supplied unless otherwise requested.
. Warranty Exclusions
. Warranty does not include accidental damage. e.g. liquid damage (90% of keyboard faults are due to liquid spillage), cabinet or component breakage due to misuse. Damage caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty. Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war-related events. The warranty on any hardware will be voided if any sticker placed on the warrantable equipment is removed, broken or tampered with. This warranty does not cover the failure of equipment due to the system not being serviced adequately, or failure from “fair wear and tear”. This warranty does not cover repairs for the replacement of parts due to incompatibility. The warranty holder will be liable to pay for these repairs.
. Payment Terms
. All work must be paid in full upon completion of service. If an amount remains delinquent 14 days after its issue date, an additional 5% penalty will be added for each week of delinquency or the maximum permitted by law. In case collection proves necessary, the client agrees to pay all fees incurred by that process.